Customer Service Executive

Customer Service Executive
Manchester, Trafford Park

Hybrid Working

HSS ProService is shaking up the building services industry, with a game-changing online marketplace for tools, equipment and materials. Born from HSS Hire's legacy, we've evolved into a tech-first business, driving innovation, sustainability and bold digital solutions.

Ready to disrupt the norm and shape the future? Join us and build your career at the forefront of industry transformation.

The team you'll join:
At HSS ProService, our customer service team plays a critical role in connecting customers with the right supplier partnersand delivering an outstanding experience every time.
As part of our fast-paced, collaborative Marketplace team, you’ll become a product expert, helping customers find the right equipment for the job while managing third-party logistics and maintaining strong commercial outcomes. You’ll work closely with teams across the business, from supply chain managers to credit controllers, building relationships that help us deliver on our promises.

The impact you'll have:
You’ll be the bridge between customer needs and supplier solutions, ensuring every order is delivered smoothly, on time, and at the right price. Whether it’s resolving delivery issues, negotiating with suppliers, or upselling the right kit, you’ll keep things moving and make sure every customer interaction counts.

A typical day:

• Manage and respond to customer equipment requests, ensuring all SLAs are met
  
• Resolve logistical challenges, working with both customers and suppliers
  
• Use your product knowledge to recommend the right equipment for each task
  
• Arrange third-party carrier movements through our supplier partner network
• Prioritise preferred suppliers in line with contractual agreements
  
• Monitor margins and negotiate supplier rates to protect commercial performance
  
• Promote our full range of products and services to educate and support customers
  
• Track and report against key KPIs and operational targets
  
• Deliver first-class customer service across every interaction
  
• Follow all internal policies and procedures to ensure high standards

What you'll bring:

• Previous experience in a customer service or logistics support role
  
• Strong understanding of products and third-party logistics
  
• Excellent communication and relationship-building skillson the phone and over email
  
• A proactive approach to multitasking and problem-solving
  
• High attention to detail, especially when working under pressure
  
• Tenacity and resiliencethis is a busy operational role, and no two days are the same

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.

Our ED&I promise:

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.

We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.

Don’t feel like you tick every box? Studies show that women are less likely to apply if they feel they don’t meet 100% of a role’s criteria. Diverse thinking is at the forefront of what makes us, us so we encourage your application even if you do not tick every box, and if you have any questions, please email ProCareers@hss.com where one of the team will be in touch.