As a child, 17 year old student Scott Jones suffered a series of strokes caused by a tumour, which eventually left him paralysed from the chest down, and wheelchair bound for life. As a boy, he showed incredible promise in athletics and on the rugby field, and had hoped to have a successful career as a sportsman. He was told by doctors however, that following his strokes he would never play rugby again. Scott battled Post Traumatic Stress Disorder and Depression as a teenager, but being highly ambitious and competitive, he has gone on to win gold medals and set world records in Shot Put. He has represented Great Britain in international competitions, and he now has his sights set on the 2020 Tokyo Paralympic Games.
But back at home in Cheltenham it is a very different story, as every day Scott struggles to carry out the most basic tasks on his own. His joints dislocate several times a day, and it takes a few hours in the morning for his strong medication to kick in, to allow him just to move and get into his wheelchair. He is currently dependent on his parents to care for him, and cannot be left alone for more than a few hours, in a house that is completely unsuitable for his needs. He has to sleep in a makeshift bedroom downstairs, shower at college, and despite his love of cooking he cannot feed himself, as he cannot access the kitchen, bathroom or bedroom at home.
Mum Liz is Scott’s full time carer and has a complex medical history too. Having suffered from Leukaemia and told she only had 3 weeks to live at one point, she went on to survive cancer and eventually gave birth to Scott after 8 miscarriages. She has also had 24 operations on her jaw, following an accident as a child, and is in constant pain and on strong medication, which leaves her extremely exhausted.
Dad Gary works shifts at an aluminium site, and is trying to keep the family afloat. But as the sole earner, they simply can’t afford to adapt their home to allow their son Scott to become an independent young man.
Scott is capable and eager to be self-sufficient at home, but just lacks the facilities. DIY SOS, with HSS providing free tool and equipment hire, plan to build a single storey side and rear extension, to provide Scott with his own bedroom, wet room and access to an adapted kitchen. His parents will still be on hand to help him, but he will benefit from some private space as he becomes a young man. At the moment he cannot access the garden at all, and in the summer he is forced to sit inside with the doors open, watching his family outside. This is heart breaking for a young man so keen to be active, so they will widen all the doorways in the house and create access out into a beautiful garden.
Our drivers are ready for anything
whatever time of day - or night - they get
Our Hire drivers are ready for anything, whatever time of day - or night - they get the call, 24 hours a day, 365 days a year.
They're ready to travel wherever the customer needs them, to fix broken down chillers, boilders, air conditioners, heaters, and much more.
Our customer service really does go the distance.
Make it ready.
In virtually every industry, you'll find specialist
cleaning equipment working round the clock.
In virtually every industry, you'll find specialist cleaning equipment working round the clock - just like our team of specialist Tecserv technicians.
Eight client calls overnight, three maintenance jobs to finish up before 8am, and extra biscuits to keep the team running as smoothly as the equipment.
Just another typical nightshift.
Make it run smoothly with Tecserv.
With a true 24 hour operation, our major
branches respond to any customer need,
With a true 24 hour operation, our major branches respond to any customer need, anywhere, anytime.
Whether it's an urgent call from an airport cleaning team, or an emergency meeting with a maintenance manager, we're always ready to help.
Make it responsive with HSS.
Think our depots are quiet overnight?
Think again - they're just as productive as
they are during the day...
Think our depots are quiet during the night? Think again - they're just as productive as they are during the day.
There's new stock to manage and organise. There are vehicles to be loaded ready for the day shift. There are transport routes to be worked out. There are colleague reviews to carry out.
Make it productive with HSS.
Our stock controllers work through the night
to make sure our customers get the equipment
they need, when they need it...
Our drivers are focused on delivering great
customer service, and keeping HSS moving,
day and night...
When it comes to making our customers' days,
our branches are switched on and ready earlier
than you'd think...
There’s only one thing bigger than our
fleet of vehicles, and that’s the daily effort
it takes to co-ordinate it all...
A fun environment, loads of variety, huge challenges -
no two days are ever the same in our key
Our internal recruitment team help
keep us thriving by finding and interviewing
From the moment a customer walks through
the door, our sales consultants aim make
our customers days better...
Dealing with customers. Arranging deliveries.
Making follow up checks. Our depot managers
at ABird do it all...
Keeping our equipment in great condition
is only half the job - our Abird engineers
make sure it’s safe, too...
Our credit controllers work with customers
and account managers to ensure we get paid on time...
When it comes to powered access, our UK Platforms
depot team know their stuff inside out
and up and down...
Our customer care team does much more
than just customer care - it aims to
delight customers every single time...
Whatever time of day, our area sales managers
for UK Platforms are always keeping on top
of the relationships with their customers...
Whatever time of day, our area sales managers for UK Platforms are always keeping on top of the relationships with their customers.
Whether it's visiting them in person.
Catching up on the phone.
Or updating their records at the end of a busy day.
Make it happen with HSS
Ask our One Call team if they can
find the impossible and they’ll say yes,
every single time...
Our transport co-ordinators work around
the clock to make sure our kit gets to where
Our Airports Desk is responsible for keeping
our kit moving, that help keep thousands of
Our Airports Desk is responsible for keeping our kit moving, that help keep thousands of passengers moving.
Airports are some of our fastest moving clients and keeping up with them means delivering an exceptional service.
Maintaining the highest standards, building long lasting relationships and helping the whole team get off to a flying start every shift.
Make it go the distance at HSS.
Working on our biggest accounts is about
more than delivering great customer service
- it's about delivering great experiences...
Working on our biggest accounts is about more than delivering great customer service - it's about delivering great experiences.
Whether it's on the phone, via email or text, using our online channels or face to face. We're here for one thing - and that's to exceed customer expectations.
Make it an experience with HSS.
Who’s responsible for keeping our huge range
of kit working? It’s our team of
fitters and service technicians
Not all of our customers hire equipment in
branch - lots of them do it online, and they
do it 24 hours a day...
Not all of our customers hire equipment in branch - lots of them do it online, and they do it 24 hours a day.
Keeping our website running means keeping thousands of equipment listings up to date.
It means staying in touch with all areas of the business, and it means helping customers find their way round.
Morning, noon, and occassionally even eleven o'clock at night.
Make it click with HSS.
Our customer experience advisors make sure
that tool and equipment hire can be just a
little more exciting than you might think...
Our customer experience advisors make sure that tool and equipment hire can be just a little more exciting than you might think.
Whether they need a single hand drill, or a fleet of floor scrubbers, every single customer gets the same HSS treatment.
It's what makes our service unforgettable, and it's what makes being part of the team an equally extraordinary experience too.
Make it one to remember with HSS.
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Find out more about some of the inspiring women that play a huge part of life here at HSS